Política de privacidad

Information We Collect

We collect information you provide directly to us, including:

• Account & contact details — your name, email address, and phone number.
• Shipping information — the postal address we use to deliver your pre-loaded streaming device.
• Order & subscription details — the products you buy, plan term, order history, and device information.
• Communications — messages you send us for support or other inquiries.

Payment information. Payments are processed manually through third-party services such as PayPal and Venmo. We do not collect or store your full card or bank-account numbers. We retain records confirming a payment (such as the amount, date, and the payment handle used) to fulfill and verify your order.

Information collected automatically. When you use the Service we automatically collect limited technical data such as your IP address, browser type, device identifiers, and usage and log data, and we use essential cookies to keep you signed in (see Cookies below).

How We Use Your Information

• Create and manage your account.
• Process orders and ship your streaming device.
• Verify payments and manage your subscription.
• Send transactional messages, including order updates and renewal reminders before your term ends.
• Provide customer support and respond to your requests.
• Protect against fraud, abuse, and security threats.
• Maintain, improve, and analyze the Service.
• Comply with legal obligations.

Cookies

We use essential cookies that are required to sign you in and keep your session secure. We do not use third-party advertising cookies. Most browsers let you block or delete cookies, but doing so may prevent you from signing in or using parts of the Service.

How We Share Your Information

We do not sell your personal information. We share it only as needed to operate the Service:

• Service providers — hosting and database infrastructure, payment services (PayPal, Venmo), email delivery, and shipping carriers, who process data on our behalf.
• Legal requirements — when required by law, legal process, or to protect the rights, property, or safety of WooVision, our customers, or others.
• Business transfers — in connection with a merger, acquisition, or sale of assets.

Data Retention

We keep your personal information for as long as your account is active or as needed to provide the Service, and afterward as required to meet our legal, accounting, tax, or reporting obligations or to resolve disputes.

Data Security

We protect your information using industry-standard safeguards, including encryption in transit (HTTPS/TLS) and access controls. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your Rights and Choices

You may access or update your account information by signing in, or request access to, correction of, or deletion of your personal information by contacting us at support@woovision.tv. You can opt out of non-essential emails at any time; note that we may still send transactional messages, such as renewal reminders, related to your account.

Children's Privacy

The Service is intended for adults. You must be at least 18 years old to use it. We do not knowingly collect personal information from anyone under 18.

International Users

We operate from the United States. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in the United States, where data-protection laws may differ from those in your country.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the Service after changes take effect means you accept the updated policy.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at support@woovision.tv.